General Terms & Conditions – Hosting service, Domain name registration/renewal and Website design. (last updated 29th June 2014)

Freelance Computers may revise our Terms and Conditions at any time, without prior notice by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Please read these terms and conditions carefully before ordering any Services from Freelance Computers. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

Hosting Service

Freelance Computers reserves the right to refuse service and/or access to its servers and/or services to anyone.

Freelance Computers does not allow any of the following content to be stored on the hosting servers:

1. Adult material – includes all pornography, erotic images, or otherwise lewd or obscene content.

2. Refusal of service based on content matching either of these two criteria is entirely at the discretion of Freelance Computers.

Freelance Computers reserves the right to move your data to a different hosting server with no previous notice.

Freelance Computers will act as quickly as possible in the event of any downtime with your website that has been brought to attention by either the website hosting company or the Client.

Freelance Computers cannot be held responsible for any downtime with your website hosting service and subsequently loss of business due to not being able to view the Clients website.

Domain Name Registration

Freelance Computers will be registered as the ’Registrant’ for all domain name registration requests, this is to safeguard Freelance Computers against non-payment of a domain name unless paid for in full before the registration date. If you, the client, require the registered domain name ’Registrant’ to be changed to a different name a fee of £25.00 VAT is payable. This can only be changed once a domain name has been paid for in full.

Domain Name Renewal

If a domain name expires, any website that is currently being hosted for this domain name will be removed/suspended regardless of any time remaining on the hosting service. Freelance Computers are not liable to restore your website to its previous state. Please note that if a suspended domain name is reinstated it can take up to 5 working days for this request to be completed and the website/email back up and running again.

Freelance Computers cannot be held responsible for any downtime in your service and subsequently loss of business due to not being able to receive emails and downtime of the Clients website.

If the Client chooses not to pay the invoice for a domain name renewal and the domain name consequently expires, Freelance Computers reserve the right to change the contact details of the domain name so that Freelance Computers have control of the domain name. If the Client does not renew their domain name it could be made available to the public for purchase and Freelance Computers can not be held liable for this.

Domain Name Renewing – Expired Domain

If you have allowed your domain name to expire, either by deciding that you no longer want the domain name or have not paid the renewal invoice by the due date, you have a Grace Period window of 30 days in order to renew the domain name before it is released to the world. With .com domain names there is a ‘Redemption Grace Period’ which is from 45 days after the domain name has expired, running for 30 days, but the cost to renew an expired domain name during this period is significantly more.

Hosting Service Transfer and Domain Name Transfer

If the Client chooses to transfer Hosting away from Freelance Computers or transfer a Domain name away from Freelance Computers, a £50.00 VAT admin charge will be issued. No refund will be made for any outstanding subscription period that the Client may have left on the Hosting Services. If the Client chooses to cancel a Hosting Service with Freelance Computers no refund will be made for any outstanding Hosting Service subscription period. In order to transfer Hosting away or transfer the Clients domain name away from Freelance Computers, any invoices outstanding related to domain name renewals or hosting service(s) are to be settled in full before the transfer takes place.

If the Client does not renew their Hosting Service before the expiry date the website data and any emails stored on the Hosting Servers will be deleted and cannot be retrieved, Freelance Computers cannot be held responsible for the loss of data. If the Client chooses to re-instate their hosting service after it has expired a charge will be issued in order to re-instate the website and emails back to the original settings based on a per hour fee. CMS websites generally take 4 hours to restore completely.

Electronic Mail (e-mail)

Freelance Computers reserve the right to check e-mail/webmail system when errors or issues may arise or if requested by the domain name owner, and to monitor e-mail throughout this period. Freelance Computers shall not be liable for the protection of privacy of e-mail. Due to the public nature of the Internet, Freelance Computers shall not be liable for the protection of the privacy of e-mail or any other information transferred through the Internet or via any network provider and no guarantee or representation is given that the Hosting Services will be free from hackers or unauthorised users. You shall be liable for the content of any e-mails transmitted by virtue of the Hosting Services, for any material you upload to, or allow to be uploaded to, the Hosting Servers.

Electronic Mailing lists and bulk e-mails sends

A limit of 1,000 e-mails per 12 hours is the maximum amount of e-mails that can be sent per domain name account. Please note that we do not tolerate unsolicited email, any customer who abuses this facility will have their account terminated and will be billed £750 VAT.

Mailprotector Hosted Exchange Email

If you cancel your Mailprotecor Exchange email services, or do not renew by the due date stated on your invoice, any data that he held on the Mailprotector Servers in relation to your Exchange email will be immediately and permanently deleted. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your service or choose to not renew your service before the expiry date stated on your invoice. Freelance Computers shall not be liable for any data that may be lost if a service is canceled or not renewed before the expiry date.

Website Design Payment

Freelance Computers require 50% of the total cost of the website as a ’deposit’ to start work on your website, this is a non-refundable deposit. The remaining 50% is payable 48 hours before the website goes live.

Website Design

Freelance Computers reserves the right to remove any website design work carried out that has not been paid for, this includes any updated pages or alterations that have been requested. Freelance Computers are not liable to restore the Clients website to a previous state, a charge will be made for the time it takes to restore the Clients website on a per hour or there part of basis. Freelance Computers hold all rights to the design, layout and code of all website designed unless stated otherwise. Open Source Software is not owned by Freelance Computers or the Client. No unauthorized duplication or distribution is permitted, a copyright statement is embedded into each page designed and must remain in tact.

It is the Client’s responsibility to check with Freelance Computers whether Open Source Software is being used or not.

Demonstration Phase

Prior to any website reaching the ‘live’ phase, a presentation of the site is carried out. This is carried out usually with 2/3 involved parties. The object of this phase is to discuss the design, mechanics and layout of the site, giving the opportunity to discuss any amendments required.

Interim Phase

The interim stage is the time between the demonstration and the live stage. This in general terms is approximately 2 weeks, but can be agreed mutually by designer and client. This interim phase gives clients the opportunity to look at the website, in their own time and to discuss with all parties who were not present at the Demonstration Phase. Any minor tweaks and change requests arising during this phase will be carried out, to get the site ‘live’ ready. Depending on the changes involved, there may be some costs incurred.

Live Phase

Once the website has reached it’s live phase, any further change requests will be chargeable.

CMS Websites – License

Freelance Computers use some components, modules, plugins and applications that are licenced to Freelance Computers. If you choose to move your Joomla website away from Freelance Computers a charge will be made to purchase new licenceses for these components, modules, plugins or application should they be required.

CMS Websites – Client Administration Area

Clients have ’Manager’ access rights to the administration area of the website only, this gives the client control over the content of the website in terms of articles, blogs, image galleries. If the website contains special applications or newsletter integration then the client will also have access to these sections. Clients are not permitted to alter the design, layout or style of the website. Clients are not given ’Super Admin’ access to the website administration area. Clients are not permitted access to the template layout of the website administration area. Clients are not permitted access to the Global Configuration section of the administration area. Clients are not permitted to install new components, modules, plugins or applications to the administration area.

Website Hacking

Whilst every precaution is taken to protect your website, new malware and viruses are being created every day which could cause issues with your website, Freelance Computers are not responsible for fixing websites that have been hacked, and are not liable for any information that may be lost. Freelance Computers will help restore your website to a previously backed up state, a charge may be applicable for this service. It is the client’s responsibility to backup their website on a regular basis. An automated website backup and security service is available as an additional service, please contact Freelance Computers for more information on this service.

Website Images

Where images used on the website have been purchased by Freelance Computers on behalf of the Client, these images are strictly for use on the website only. Freelance Computers are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.

Website

Freelance Computers are not required to create and send a complete copy of your website as part of the website design/hosting package. If you require a complete copy of your website in the form of a complete folder or a zipped file, so that you may move your website to a new hosting server, a charge of £204 VAT will be made to deal with this request. Freelance Computers reserve the right to refuse the release of a website if it has not been paid for in full.

Search Engine Optimisation

SEO work is governed by many factors which are outside the direct control of Freelance Computers and indeed, any other SEO company. Therefore no reputable SEO company can guarantee particular results. Freelance Computers, however, guarantees improvement in a client’s website organic search engine results provided all of Freelance Computers advice is followed. Any invoices raised for SEO services are non-refundable, due to the nature of the work carried out.

If you took out a Basic SEO Package at the beginning of a new project, with Freelance Computers, we will add features to aid the initial optimisation of your website.  Once the website has been finalised and has gone live, future SEO is managed by the client by use of the included Yoast SEO plugin (WordPress websites).

Website Training – CMS Websites

Website training is charged on a per 30minute basis. Training is carried out at our premises in Warfield. Website training that is included within the original website cost is to be utilised within 3 months of the website going live. Website training not utilised during this time, we regret is forfeited.

EU Cookie Law

Freelance Computers are not responsible for any websites created prior to 26th May 2012 that do not comply with the new EU Cookie Law. It is the client’s responsibility to make sure that their website complies with this new EU Cookie law. Freelance Computers are not liable for any websites created that do not comply with the EU Cooke Law

Website Disputes

Freelance Computers reserve the right to suspend a website with immediate effect if there is a dispute over the design, layout, code, copyright or payment. Freelance Computers are not liable for loss, damage or corruption to files or information stored on the Hosting servers or individual PCs relating to a Client’s website.

Website FTP access

Freelance Computers reserve the right to limit FTP access to the website, FTP access is available at an additional cost and certain areas of the access can/will be limited to the Client.

Changes & Updates To Websites

If changes and update to your existing website have been requested and are not paid for by the due date stated on your invoice, Freelance Computers reserve the right to remove these changes and updates.

Software

Freelance Computers are not liable for any software installed on your PC that is not legal or licensed, it is the users responsibility to make sure that all software is legal and paid for where licenses are due, any violation against software is at the users risk and not placed upon Freelance Computers, even if Freelance Computers have been requested to install the software on the clients behalf.

Support

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services.

Payment Policies

In situations where payments for hosting service(s) or domain name registration/renewals are past the due date, Freelance Computers reserves the right to immediately suspend these services.

Deposit Payments

Invoices that state ’Deposit’  are non-refundable.

Liability

In no event shall Freelance Computers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the services supplied by Freelance Computers.

Your Personal Details

Please note that whilst your email is primarily used for billing purposes, Freelance Computers reserves the right to email you information about enhancements to our services and product offerings.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Freelance Computers may use for the purposes of delivering specific services to you (e.g. customer support).

Cancellations & Refunds – Hosting Service & Domain Names, Mailprotector Services

Freelance Computers reserves the right to cancel the service at any time. In this event, the Client will be entitled to a pro-rata refund based upon the remaining period of Hosting Service. Mailprotector services are non-refundable. If the Client contravenes Freelance Computers terms of service a refund will not be issued in the event of a cancellation. If the Client chooses to cancel the service for whatever reason a refund will not be issued for the remaining period of the Service subscription. Domain name registrations or renewals are not refundable.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Freelance Computers harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Freelance Computers, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold

Customer agrees to defend, indemnify and hold harmless Freelance Computers against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Freelance Computers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Freelance Computers hosting service.

Third Party Policies

Freelance Computers uses services from third party companies in order to register domain names, renew domain names and to host domain names/website’s, the customer must comply with all terms and conditions/disclaimers of these third party companies, these terms and conditions can be supplied on request.

Disclaimer

Freelance Computers will not be responsible for any damages your business may suffer. Freelance Computers makes no warranties of any kind, expressed or implied for services we provide. Freelance Computers does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Freelance Computers cannot guarantee to be able to replace lost data. Freelance Computers disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Freelance Computers and its employees. Freelance Computers reserves the right to revise its policies at any time without notice.

mailprotector-cloudfilter

mailprotector-safesend

mailprotector-hosted-exchange

mailprotector-cloudmail

mailprotector-securestore

ailprotector-forcencrypt